Refund policy

Last updated: July 2026

At B FiT, every Brain Game is carefully checked before dispatch. We take quality seriously and we stand behind every product we sell.

GENERAL POLICY

We do not accept returns or exchanges on Brain Games once purchased, except in the following specific circumstances: The product received is damaged The wrong product has been delivered

ELIGIBILITY FOR RETURN

To be eligible for a return under the above circumstances, the following conditions must be met: The issue must be reported to us within 48 hours of delivery An unboxing video showing the sealed product being opened must be provided as proof Clear photographs of the damaged or incorrect product must be submitted

Returns reported after 48 hours of delivery will not be accepted. Please ensure you record an unboxing video for all B FiT orders.

HOW TO REPORT A RETURN

To initiate a return for a damaged or wrong product, please contact us within 48 hours of delivery:

- Email: info@brainfit.in
- WhatsApp: +91 7718060134

Please include your order number, a clear description of the issue, your unboxing video, and photographs of the product. Our team will review your request and respond within 2–3 business days.

RETURN SHIPPING

In the case of a confirmed damaged or wrong product, return shipping costs will be borne entirely by B FiT. You will be provided with a prepaid return label or reimbursed for return shipping costs once the return is confirmed.

RESOLUTION

Once your return is reviewed and approved, we will arrange a replacement of the same product. If the product is unavailable, a full refund will be issued to your original payment method within 7-10 business days.

NON-RETURNABLE ITEMS

Products that have been used, opened without an unboxing video, or reported after 48 hours of delivery Digital products, downloadable resources, and printables. Program fees, session packages, and workshop registrations

For all return queries, please contact info@brainfit.in within 48 hours of receiving your order.