Terms of service

Last updated: July 2026

By enrolling in any B FiT program or workshop, you confirm that you have read, understood, and agreed to the following terms and conditions. These apply to all B FiT programs including Cognitive Training, Play Therapy, Social Emotional Learning, and Workshops.

COGNITIVE TRAINING- TERMS & CONDITIONS

1. Arrival Time Parents and guardians are requested to arrive at the centre at least 5 minutes prior to the scheduled session time to ensure sessions begin on time. 2. Cancellation & Rescheduling Policy If you wish to cancel or reschedule a session, please inform us at least 24 hours in advance. This allows us to manage our schedule and support other learners effectively. 3. Same-Day Cancellation Any cancellation or rescheduling request made on the day of the session will be considered as a utilised session. The session will be counted and cannot be recovered. 4. Package Confirmation Session packages, once confirmed and paid for, are non-changeable and non-transferable. Please review your package carefully before confirming your enrolment. 5. Photos & Videos Photos and videos may occasionally be taken during sessions for documentation, training, internal review, or promotional purposes. If you do not wish for your learner's photos or videos to be used for promotional purposes, please notify us in writing at info@brainfit.in 6. Trainer Availability If your assigned trainer is unavailable on a particular day, an alternate qualified trainer may conduct the session to ensure continuity of your learner's progress wherever possible. 7. Late Arrival Policy If a learner arrives 15 minutes or more late for a session, the session duration will not be extended. The session will proceed for the remaining time and will be counted as completed. 8. Rescheduled Sessions Approved rescheduled sessions will be accommodated based on the next available slot. Rescheduling is subject to availability and is not guaranteed on a preferred day or time. 9. Attendance & Consistency Regular attendance and consistency are essential for meaningful progress. Long gaps between sessions may affect continuity, momentum, and the overall effectiveness of the program. If a learner remains inconsistent for an extended period, the reserved slot may be released to accommodate other learners. 10. Fees Policy All fees, once paid, are non-refundable and non-transferable under any circumstances. Please ensure you are fully committed before confirming your enrolment. 11. Public Holidays & Centre Holidays Public holidays and centre holidays will be communicated in advance. Sessions falling on these days will be adjusted accordingly. 12. Health & Wellness If a learner is unwell including fever, vomiting, a contagious illness, or significant discomfort parents are requested to keep them at home and not send them for the session. This is to protect the health and wellbeing of all learners and staff. 13. Package Validity Session packages are valid for a specific duration from the date of enrolment. Sessions not utilised within the validity period will lapse and cannot be carried forward or refunded. 14. Parent Pick-Up Parents and guardians are requested to arrive on time for pick-up at the end of each session. The centre may not be able to supervise learners beyond the session duration for extended periods. 15. Parent Collaboration & Progress Updates Progress is best supported through consistent collaboration between the centre and home. Brief updates will be shared after every 6 sessions, and a detailed progress review will be conducted after every 12 sessions. Parents are encouraged to share any observations, updates, or concerns at any time. 16. Unforeseen Circumstances In the event of unforeseen circumstances, emergencies, or situations beyond the centre's control, sessions may be rescheduled. B FiT will communicate any such changes as promptly as possible. 17. Management Rights B FiT reserves the right to make necessary changes to schedules, batches, trainers, or policies when required to ensure the smooth and effective functioning of the program.

By enrolling in Cognitive Training, you confirm your agreement to all of the above terms and conditions.

B. PLAY THERAPY- TERMS & CONDITIONS

1. Assigned Therapist The assigned therapist for Play Therapy sessions cannot be changed once the therapeutic process has begun. Consistency and trust between the child and therapist are fundamental to the therapeutic journey and the child's emotional progress. 2. Session Duration Play Therapy sessions are 45 minutes long. Children may not always sit through the entire duration particularly in the early stages. This is completely normal and an expected part of the therapeutic process, as Play Therapy prioritises the child's comfort and emotional readiness above all else. Sessions that end early will still be considered completed and counted. 3. Fixed Day & Time The day and time assigned for Play Therapy sessions are fixed and cannot be changed. A consistent, predictable schedule creates emotional security and stability for the child both of which are essential to the therapeutic process. 4. Weekly Sessions & Missed Sessions Play Therapy sessions are conducted once a week at a mutually agreed fixed time. If a session is missed, it will continue the following week at the same time slot. Missing sessions may affect the continuity and flow of therapeutic progress. Unnecessary cancellations are strongly discouraged. 5. Cancellation & Rescheduling If you need to cancel a session, please inform us at least 24 hours in advance. Same-day cancellations will be considered as utilised sessions and cannot be recovered. 6. Health & Wellness If your child is unwell- including fever, vomiting, a contagious illness, or significant discomfort  please keep them at home. This protects the health and wellbeing of your child, the therapist, and all others at the centre. 7. Arrival & Late Arrival Please arrive at least 5 minutes before the scheduled session. If your child arrives 15 minutes or more late, the session will proceed for the remaining time and will be counted as completed. 8. Parent Discussion & Progress Reviews A discussion regarding your child's progress, observations, and therapeutic journey will be conducted after every 8th session. Parents are welcome to reach out between reviews with any urgent concerns or observations. 9. Long-Term Breaks If you plan to take a long-term break from Play Therapy, please inform us well in advance. This allows the therapist to plan the therapeutic process appropriately and support a healthy transition for your child. 10. Ending Play Therapy When you decide to conclude Play Therapy, please give a minimum of three sessions' notice. This allows for a structured and gradual closure that protects your child's emotional wellbeing and preserves the progress they have made. 11. Confidentiality All Play Therapy sessions are confidential. No photos or videos will be taken during sessions. Information shared within the therapeutic space — by the child or through the therapeutic process - will be treated with the utmost privacy and respect. Information will only be shared with parents through scheduled review sessions, or in exceptional circumstances where the child's safety or wellbeing requires it. 12. Fees Policy All fees, once paid, are non-refundable and non-transferable under any circumstances. 13. Package Validity Session packages are valid for a specific duration from the date of enrolment. Sessions not utilised within the validity period will lapse and cannot be carried forward or refunded. 14. Unforeseen Circumstances In the event of unforeseen circumstances or emergencies beyond the centre's control, sessions may be rescheduled. B FiT will communicate any such changes as promptly as possible.

By enrolling your child in Play Therapy, you confirm that you have read, understood, and agreed to all of the above terms and conditions.

GENERAL TERMS APPLICABLE TO ALL PROGRAMS

Fees once paid are non-refundable and non-transferable B FiT reserves the right to update these terms at any time. Changes will be communicated to enrolled families. For any queries regarding your program, please contact us at info@brainfit.in or         +91 7718060134